01
Receives the routine call
Identifies the request and gathers the details required by the workflow your team defines.
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VOICE WORK FOR CARE OPERATIONS
Give nurses back the time lost to routine calls.
Kaya handles scheduling, pharmacy, family, transport, and follow-up calls within the policies your team defines — then routes exceptions with context attached.
Built for the work between the care team and the bedside.
KAYA / ACTIVE
ROUTINE CALL RESOLVED
K
Kaya voice agent
On the line
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Pharmacy clarification
02:08
“I’m calling from Northwood to clarify the refill instructions for room 214.”
60illustrative
min returned
min returned
1ststart with one
workflow
workflow
01Choose one high-volume
workflow to start
workflow to start
02Define the boundary
and escalation rules
and escalation rules
03Measure the work
before and after
before and after
04Expand when the
team is ready
team is ready
HOW IT WORKS
A controlled workflow,
from call to record.
Not a chatbot. Not a clinical decision-maker. Kaya is an administrative voice agent for repeatable care-coordination work, with escalation when the work needs a human.
02
Completes the approved task
Follows the configured steps for scheduling, pharmacy, family, transport, and follow-up work.
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03
Escalates the exception
Routes clinical, sensitive, or out-of-scope requests to the right person with the relevant context attached.
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04
Leaves a usable record
Returns a structured summary to the configured workflow so the team can see what happened and what comes next.
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THE WORK YOUR TEAM IS ALREADY DOING
Routine calls add up to a lost shift.
Nurses spend time chasing orders, confirming transport, returning family calls, and relaying updates. Kaya takes on the repeatable parts and leaves clinical decisions with your team.
START WITH THE REPEATABLE WORK
The interruptions are routine. The cost to the team is not.
- 01Gather details, confirm the next step, and keep the request moving.
- 02Leave clinical judgment, sensitive questions, and exceptions with your team.
- 03Return a structured summary so the next person has the context they need.
Give the team back the workday they came to protect.
START WITH THE WORKFLOW THAT HURTS MOST
Pick the repeatable work your team is waiting on.
Kaya can start with the calls and follow-ups that create the most interruptions for your team, then expand only after the workflow and escalation rules are working.
01FIRST WORKFLOW
Post-acute / SNF
1 nurse to 15–30+ residents
Start here Order-chasing calls, pharmacy clarifications, and callback follow-ups.
02FIRST WORKFLOW
Home health
20–30 active caseload
Start here Scheduling calls, transport coordination, and family updates.
03NEXT WORKFLOW
Chronic care panels
Hundreds to 1,000+ enrolled
Then expand Outreach, referrals, and structured follow-up across larger panels.
CONTROLLED START
Start narrow.
Prove it safely.
Choose one high-volume workflow, agree on the escalation rules, and compare the baseline before expanding. Your team stays in control at every step.
Your policies define the boundaries.
Configure what the agent can handle and what it should never attempt.
Your team decides what gets escalated.
Clinical, sensitive, and out-of-scope requests route to the right person.
Every interaction has a clear record.
Keep the request, outcome, and next step visible in the configured workflow.
Measure before you expand.
Track time returned, completion, exceptions, and the follow-up backlog.
SEE ONE CALL CLOSE THE LOOP
See Kaya handle
the routine work.
Follow one request from the first question to a documented outcome. The agent handles the repeatable steps, keeps your team in control, and escalates when the workflow needs a person.
Contact us to see your workflow ↗
kaya / call workspace
LIVE DEMO
ROUTINE CALL · 02:14
Pharmacy clarification
KKAYA
“I’m calling from Northwood to clarify the refill instructions for room 214.”
PPHARMACY
“Yes — the new order is ready for pickup this afternoon.”
✓Order status confirmedContext attached to the chart and routed back to the nurse.
2m 41s
MEASURE WHAT CHANGES
Start narrow. Prove it on the work
your team knows best.
TIME RETURNEDMinutes
Time your nurses spend on the selected workflow before and after Kaya.
WORK COMPLETEDCalls
Supported calls completed without staff intervention, with exceptions clearly routed.
CONTEXT KEPTRecords
Structured summaries and next steps returned to the workflow your team uses.
BACKLOG MOVINGFollow-ups
Requests closed from first contact to documented outcome, not left in the queue.
A PRACTICAL NEXT STEP
Start with one workflow.
Measure what changes.
Choose the work your team is waiting on, define the boundaries, and see how Kaya could help close the loop.
Contact Kaya ↗“Your team decides what stays routine, what gets escalated, and when it is ready to expand.”